Privacy Policy

1. Your Privacy Matters

Luxury Chauffeurs is committed to protecting and respecting your privacy. This policy has been written to be clear and easy to understand. We will always handle your personal information responsibly, lawfully, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this website or submitting an enquiry, quote request, or booking, you confirm that you have read and understood how we handle personal data.

2. Who We Are

The data controller for this website is:

3. Information We Collect

Depending on how you interact with our website and services, we may collect: full name; email address; phone number; company name (corporate enquiries); pickup and drop-off locations; journey date and time; flight number and airport details (airport transfers); number of passengers; luggage requirements; vehicle preference and special requirements; message content from contact and enquiry forms; website usage data via cookies and analytics tools; IP address; and email subscription preferences.

4. How We Collect Information

We collect personal information through: quote and enquiry forms on this website; contact forms and email correspondence; telephone calls and WhatsApp communications; newsletter signup forms; booking confirmation communications; corporate account applications; and website analytics tools including cookies and tracking technologies.

5. How We Use Your Information

We use your personal information to: respond to chauffeur quote requests and enquiries; prepare tailored quotes based on your journey requirements; confirm and manage chauffeur bookings; plan routes, vehicle assignments, and chauffeur schedules; communicate with you about your journey; manage corporate travel accounts; process invoices and payment records (subject to confirmation); send marketing communications where you have opted in; improve our website using analytics data; and comply with applicable UK legal obligations.

6. Legal Basis for Processing Personal Data

Under UK GDPR, we rely on the following lawful bases:

• Contract performance: Processing is necessary to fulfil a booking or provide a requested quote.
• Legitimate interests: Managing enquiries, improving services, and protecting our business operations.
• Consent: Where you have opted in to marketing communications or newsletters.
• Legal obligation: Where required by law for tax, accounting, or regulatory purposes.

7. Chauffeur Booking and Journey Data

When you request a quote or make a booking, we collect detailed journey information including pickup and drop-off locations, travel date and time, flight number (airport transfers), passenger numbers, luggage requirements, and special instructions. This information is necessary to prepare an accurate quote and fulfil your booking safely and efficiently. Journey data may be shared with the allocated chauffeur for the purpose of completing your transfer.

8. Corporate Travel and Business Account Data

For corporate clients, we may collect additional information including company name, travel manager or PA contact details, corporate account preferences, invoicing information, and regular travel routes. This is used to manage your corporate travel account and provide a consistently professional service across England, London, the North West, and the UK.

9. Website Cookies and Analytics

This website may use cookies and analytics tools to understand how visitors use the site and improve performance. Please refer to our Cookie Policy for full details of the cookies we use and how to manage your preferences.

10. Marketing Communications

We will only send marketing emails or newsletters where you have actively opted in. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Withdrawing consent will not affect the lawfulness of any prior processing.

11. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

• Chauffeurs and drivers: Necessary journey and contact details are shared with the assigned chauffeur to fulfil your booking.
• IT and software providers: Providers supporting our website, booking system, or CRM may process data under appropriate data processing agreements.
• Legal and regulatory bodies: Where required by law or to protect our legal rights.
• Analytics providers: Aggregated or anonymised usage data may be shared with analytics tools such as [Add analytics tool details if used].

12. International Data Transfers

Where personal data is transferred outside of the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

13. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No data transmission over the internet is completely secure and we cannot guarantee absolute security.

14. Your Data Protection Rights

Under UK GDPR, you have the following rights: right of access; right to rectification; right to erasure; right to restrict processing; right to data portability; right to object; and right to withdraw consent. To exercise any of these rights, contact us using the details in Section 19. We will respond within one calendar month. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

15. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date. We recommend checking this page periodically.

18. Contact Details

If you have questions about this Privacy Policy or wish to exercise your data protection rights: